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NOTE: NEW warranty system for Fuchs

Please note that for Fuchs, divisions TCA Material Handlers & TDE Material Handlers will not be possible to login and submit claims via TWS after:
Friday, November 24th 2017 3 PM GMT / 9 AM CST / 4 PM MEZ
From Tuesday, November 28th 2017 please login to the new warranty system for submitting claims:


• All Login names will be transferred, your password has to be requested with your Email-Address on the Login page of the new warranty system.
• Claims will be transferred to the new warranty system. Open / unprocessed claims will be processed in the new system.
• You will find a short description of the new system on your dashboard after login for download.

Please contact your warranty administrator for any further questions.

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Welcome to the Terex Warranty System (TWS)

The Terex Warranty System manages the submission, processing and crediting of Applications for Adjustment administered by Terex in accordance with published Terex Warranties, policies, & procedures. For further information or instructions, please contact your Terex Representative.

User Tutorials:

TWS Version 3.0 Tutorial powerpoint presentation, in .zip format (English) 7MB

TWS Version 3.0 Tutorial powerpoint presentation, in .zip format (German) 9MB

TWS Version 3.0 Tutorial powerpoint presentation, in .zip format (French) 9MB

TWS Version 3.0 Tutorial powerpoint presentation, in .zip format (Italian) 10MB

Microsoft powerpoint Viewer for Windows 816KB

Frequently Asked Questions
  • What products and \brands are managed by the Terex Warranty System?
    • please review the table below to determine if your product warranty is administered by the Terex Warranty Ssytem.
      Product Category Region Brands
      Aerial Devices North America Terex
      Asphalt production & paving North America Terex
      Backhoe Loaders Global Terex
      Cable placers North America Terex
      Compaction Global Terex
      Concrete production & paving North America Terex
      Compact track Loaders North America Terex ASV
        Boom truck Cranes Americas Terex
        Crawler Cranes Americas Terex
        Demag AC and CC Cranes Americas Terex Demag
        Rough Terrain Cranes Global Terex, Terex ppM
        Tower Cranes Americas Terex
        truck Cranes Global Terex, Terex Atlas
      Digger Derricks North America Terex
      Drilling North America Terex
      Dumpers Global Terex
      Excavators Global Terex, Terex Atlas
      Graders Global Terex
      Material Handlers Global Terex, Terex Fuchs
      Scrapers Global Terex
      trucks (Off Highway)    
        Articulated trucks Global Terex
        Mining trucks North America Terex Unit Rig
        Rigid trucks Global Terex
      Wheel Loaders    
        Compact Wheel Loaders Global Terex, Terex Schaeff
        Heavy Wheel Loaders Global Terex
      Advance Mixer
  • My product is not on the list. Where do I submit my warranty claim?
  • Where can I submit Genie warranty claims?